How do I Consign my items?
At Superior Seconds, we make consignment simple. Just gather your lightly used or unused sporting equipment and bring it to our store during business hours. Our trained staff will inspect your items to ensure they meet our strict quality standards. Once approved, we’ll have you itemize your equipment on our inventory form. After that, we’ll display your items for sale in our storefront for 60 days and do our best to sell them.
Who sets the price of my items, and how are they priced?
We offer two options for pricing your items. First, you can research and price them yourself. Alternatively, you can have our skilled staff price your items for you. We base our prices on various factors, including but not limited to MSRP, age, condition, current market rates, and demand. Regardless of who sets the price, please note that the initial price of your items will decrease by 10% every 20 days they remain on the sales floor.
How can I keep track of my items?
Tracking of your items will begin immediately upon drop-off, at which time you will be required to itemize your items on our consignment inventory form. This form serves as a record to track your items as they are priced and entered into our inventory system. Once your items have been entered into the system, you will receive an email containing an itemized list, which will include a description, price, and expiration date for each item. This list is provided for your review and confirmation.
Additionally, we provide three convenient methods for you to monitor the status of your items throughout the consignment period: you may call or email us, visit the store in person, or, for your convenience, track your items online through our consignment portal.
How much of the sale price will I receive?
The amount you receive from the sale of your items is determined by two factors: the final sale price of each item and the payment option you select. In general, the higher the sale price of your item, the higher the percentage you will receive. Additionally, selecting store credit as your payment option will result in a slightly higher return.
Consignment Payment Structure:
| Final Sale Price | Consignor Receives |
|---|---|
| Up to $49.99 | 40% (Check) or 60% (Store Credit) |
| $50 - $199 | 50% (Check) or 60% (Store Credit) |
| $200 - $499 | 60% (Check) or 70% (Store Credit) |
| $500 - $999 | 70% (Check) or 80% (Store Credit) |
| $1000+ | 80% (Check) or 90% (Store Credit) |
Do I need an appointment to drop off consignment items?
In most cases, no appointment is required to consign items with us, and you are welcome to drop off your items during our regular business hours. However, if you intend to consign more than 20 items at one time, we strongly recommend calling ahead to ensure we have sufficient staff available to assist you. Additionally, we require advance notice for consigning large items such as kayaks, roof boxes, or paddle boards. Please contact us prior to bringing in these items.
How does the consignment check payout work?
Checks are processed on the last day of each month for items sold during the previous month. For example, if you sell two items in June, the check for those items will be processed on July 31st.
Checks will be mailed via USPS to the mailing address provided when setting up your consignment account. If your address changes, please notify us promptly to ensure accurate delivery. Alternatively, you may opt to have your check available for in-store pickup. Please note that a $2.50 processing fee will be deducted from the total amount of all consignment checks, regardless of your chosen method of delivery.
How does the store credit payout work?
Store credit is issued immediately upon the sale of each item. It does not expire and can be used for any in-store purchase, including shop services, retail products, and custom Jensen Lee duffel bags.
Can I convert store credit to a check payout?
You may convert your store credit to a consignment check at any time. However, a $5.00 processing fee will be deducted from your account, and the store credit percentage will be adjusted to the corresponding consignment check percentage. Please be aware that this may result in a significant difference in the final check amount. Employees are unable to provide an estimate of the final check amount prior to the conversion.
All account conversions are processed at the end of the month, regardless of when the request is made. Your check will be mailed via USPS to the mailing address on file, so please ensure your address is up to date.
Can I convert a check payout to store credit?
Yes, you may choose to convert your consignment check to store credit before it is processed and mailed. However, please note that we are unable to process account conversions at the register for purchases. All conversions are processed at the end of the month, regardless of when the request is made. You may still use the available check credit on your account to make purchases prior to the completion of the conversion. Once your account is converted, the store credit will not expire and can be used for any in-store purchase.
Please be aware that employees are unable to provide an estimate of the final store credit value prior to conversion.
What happens after the 60-day consignment period?
After 60 days, your consignment period ends, and your items will expire. You will not earn credit for their sale after this time. We provide a 5-day grace period for you to either pick up your items or re-consign them for another 60-day period. If we do not hear from you within the 5-day grace period, your items will be considered donated to the store, and we will disperse of them at our discretion.
How do I re-consign my items?
We strive to make the reconsignment process as quick and easy as possible. To request an extension of your consignment period for another 60 days, simply visit the store, call us, or email us. Upon approval, we will provide you with a new expiration date, which it will be your responsibility to keep track of.
If your consignment period ends during or near a seasonal gear swap, you may choose to have your items placed in storage and begin your 60-day consignment period at the start of the following season. Otherwise, you may be required to pick up your items prior to the end of the current consignment period.
Do you notify me when my items expire?
Due to the nature of our business and the software we use to track your items, we are unable to provide automatic notifications when your items expire. However, the expiration date for each item will be provided to you on the consignment inventory form at the time of drop-off. We recommend adding this date to your phone calendar as a reminder. Additionally, you will receive an email with an itemized list of your items and their corresponding expiration dates.
You are also welcome to stop by the store, call, or email us at any time to inquire about the status of your items.
Ultimately, it is your responsibility to track the expiration dates of your items and to contact us within the 5-day grace period to either pick up or re-consign your items.
Can I pick up an item before it expires?
Yes, all items left with us on consignment remain your property until they either expire or are sold. As long as the item is within its 60-day consignment period and has not sold, you may pick up your item at any time. However, if we have made any repairs or provided services to prepare your item for the sales floor, you will be responsible for paying the cost of such repairs.
Can I list my item on online marketplaces while having it for sale in your store?
We ask that you do not list your items on online marketplaces while they are consigned with us for sale in the store. Once your items are consigned, they are exclusively available for sale through our store. Listing the same items online while they are in-store may cause confusion and potential issues with sales and inventory management.
However, we will make every effort to list your items on online platforms when we deem it necessary to help increase their chances of selling.
If you wish to remove your item from consignment to sell it elsewhere, please contact us to make the necessary arrangements.
Will you notify me if my item sells?
Due to the nature of our business and the software we use to track your items, we are unable to provide you with automatic notifications when your items sell. However, upon setting up your account, you will be provided access to the consigner portal, where you can track the status of your items online. Additionally, you are welcome to stop by the store, call, or email us during business hours to inquire about the status of your items.
Can I donate items to you? I just want them out of my life…
Absolutely! We partner with multiple local non-profit organizations to sell donated items on their behalf. You can think of it as a consignor account for your donated items. We retain what’s necessary to cover our costs and send the remaining proceeds to the respective organizations. If we are unable to sell an item for any reason, we will make every effort to ensure it doesn’t end up in a landfill and is instead recycled or repurposed.